How can we help?
Short, honest answers. If yours isn't here, we answer on WhatsApp.
The WhatsApp link works like WhatsApp Web: it is an unofficial connection. WhatsApp can restrict numbers that send automatic or bulk messages, so use a dedicated business number. Replies the AI drafts go out only after you approve them. Automations you switch on send their own messages.
Getting started · 4
Which Windows version do I need?
Windows 10 or Windows 11, 64-bit. 8 GB of memory is recommended.
How does the free trial work?
Download the app and activate the trial: every module for 7 days. Then buy a licence and keep all your data.
Do I need the internet all the time?
No. SahelFlow runs on your PC. The internet is used for WhatsApp, couriers, the storefront and activation.
How do I start quickly?
Link WhatsApp, add your courier and your products — or import them from Excel.
WhatsApp & inbox · 4
How do I link WhatsApp?
In the inbox, scan the QR code with WhatsApp on your phone, like WhatsApp Web.
Does the AI understand Darja?
It is built to read Darja, French, Arabic or a mix. We have not measured its accuracy on real orders yet, so check each draft.
What if a message fails to send?
It waits in a queue and is sent when WhatsApp reconnects.
Is WhatsApp an official integration?
SahelFlow links like WhatsApp Web does. It is not an official Meta API, so keep your phone connected and follow WhatsApp's rules.
Orders & stock · 3
When is stock reserved?
When an order is confirmed. Cancelling releases it and a return puts it back.
Can I import my old orders?
Yes, from Excel/CSV. Direct imports from Shopify, YouCan and WooCommerce stores are in testing.
Can I find any order fast?
Press Ctrl K and type a name, phone number or order number.
Couriers · 3
Which couriers are supported?
Yalidine, ZR Express, EcoTrack and Maystro Delivery.
Do statuses update on their own?
Yes. Tracking updates itself and the order follows.
How are returns recorded?
The parcel's stock goes back and its cost is recorded, so returns show up in your profit.
Licence & payment · 4
How do I buy a licence?
Pay by BaridiMob or CCP, send us the licence request code from the app on WhatsApp, then paste the licence you receive.
What does the licence include?
Five shops, the owner plus ten team members, every module and five years of updates and support, counted from the official stable launch.
Do I lose my data when the trial ends?
No. Your data stays on your PC; activating a licence reopens everything as you left it.
Can I move my licence to a new PC?
Yes. Write to us and we transfer it. Make an encrypted backup first and keep a copy; restoring it on a new PC is still being tested.
Data & security · 3
Where is my data stored?
On your PC. Customer names, phones, addresses, chats and keys are encrypted there. We keep no copy of the database.
How do backups work?
Create encrypted backups from Settings whenever you want. Restoring on another PC is still being tested.
Can I export everything?
Yes — orders, customers and products to Excel whenever you want.
Team · 4
How many people can use SahelFlow?
The owner plus up to ten active team members.
How do I invite someone?
Settings → Team → Invite. Send the code; they choose their login and PIN.
What can each role do?
Managers run the shop, operators confirm and ship, viewers read. You can also tick exact permissions.
How do I remove access?
Settings → Team → Remove. The member can no longer sign in to the shop.
No answer matches. Ask us on WhatsApp.